Q: Which credit cards do you accept?
A: We currently accept Paypal, Visa, Mastercard, Discover, and American Express. .

Q: Can I pay for my purchase online using a debit or check card?
A: Yes, however, if you pay for your purchase using a bankcard that is associated with your checking account, DO NOT hit the "Submit Order" button more than once. Doing so will place funds in your account on reserve making them unavailable to you until they are released by your financial institution. Depending on you bank's policies, these held funds could be unavailable to you for up to 30 days. If you encounter technical difficulty while placing your order, please contact us immediately by emailing us at

Q: Can I pay for my order by check or money order?
A: Sorry, at this moment we are not available to receive payments by check or money order.

Q: Whom can I contact if I have a question about my order?
A: If you have any questions or concerns about your order, then please contact us at , or by calling the store directly Monday-Friday 11am-4pm PST at 818.330.9922.

Q:What happens if the Status of an Item Changes?
A: Occasionally, high demand causes us to run out of certain items. If we do not have an item that you have ordered in stock, we will notify you by e-mail immediately. We will wait for a period of 24 hours of the email notification for futher action. If there is no response, then we will cancel the item and ship the available items only from your order. In the case of expedited shipping, your order will not be held and available items will be shipped only.

Q: How will I know when my package will arrive?
A: Once we ship a package, a shipment notification email will be sent to you along with a tracking number if applicable. Packages can be tracked on our website at http://www.usps.com/

http://www.ups.com/

Q: Whom do I contact if I have technical difficulties?
A: If you experience problems or difficulties viewing our site, please contact us at or call us at 818-330-9922, Monday-Friday 11am-4pm PST.

Q: Are the prices accurate?
A: We do our best to keeps the products up to date as much as possible. If an item is ordered with an incorrect price, we will honor you and give you the item at the listed price ordered. We will change the price only in the case that a lower price is offered to give you the best deal.

Q: What happens if an item goes on sale after I purchase the product?
A: When an item goes on sale, the price is changed on every order that has not already been packaged and sent out. Once an item has been shipped, then we cannot change the prices or offer a refund. However, before we ship an item, we will try to offer the lowest prices possible.

Q: How do I receive coupons or discounts from the store?
A: Special promotions or discounts may be offered through email, or online through the website. Please contact us for more information.

Q: Are the prices online the same as the prices in the store?
A: No, the prices on the website are not the same prices charged in the store. We are no longer associated with a physical store. We are an internet only company now.

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Q: Where are you stores located?
A: We are an internet only company. We have just our website.

Q: I saw an item in the store that is not on the website. Can I order it online?
A: No, We are no longer associated with a physical store. We are an internet only company now.

Q: What sales tax will be charged on my purchase online?
A: Sales tax is only charged for customers within the state of California. We charge 9.25% tax. We do not charge any sales tax for customer residing outside of California.

Q: How much will you charge for shipping?
A: See our rates in the chart below for U.S. shipping rates.

Q: What are my shipping options?
A: We ship to any address with either UPS or USPS in the United States including Alaska and Hawaii. We ship with either USPS Ground, USPS Priority, USPS Express, UPS Ground, UPS 2nd Day, UPS 3rd Day, UPS Next Day Air, UPS Next Day Air Saver. Please note that UPS will not deliver to a PO Box. For any questions about our shipping policy, please contact us at or call at 818-330-9922.

Q: Do you ship products outside the United States?
A: Yes, we do ship orders internationally. The customer is responsible for any custom fees or brokerage fees that may incur during import into the respective country. We cannot mark the package as a 'gift'.

We currently ship to the following countries:
American Samoa; Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Bosnia and Herzegowina; Canada; Cayman Islands; Chile; China; Costa Rica; Denmark; Egypt; Finland; Fiji; France; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Indonesia; Ireland; Italy; Jamaica; Japan; Korea, Republic of; New Zealand; Norway; Panama; apua New Guinea; Philippines; Puerto Rico; Portugal; Saint Lucia; Saint Vincent and The Grenadines; Samoa; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey;United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

< Sizing >

Our items are based on Junior Plus Size. Junior Plus Sizes run smaller than Women's Plus Sizes. Junior Plus Sizing is the extension of the Junior Sizes. It is best to go against the measurements provided in the description section.

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Q: How do I measure myself?
A: Here are some tips for measuring:
• If possible, have a friend measure you.
• Measure yourself twice for accuracy.
• Remove your shoes for accuracy.
• Be sure to measure over the undergarments that you are most likely to wear with the item you are ordering.
• Be sure the measuring tape is straight, but not tight. You should be able to breathe.
• Measure around the fullest part of your bust. Your bust measurement will determine what size your top is.
• Measure around the narrowest part of your natural waistline.
• Measure around the fullest part of your hips. Your hip measurement will determine your skirt, pants, and shorts size.
• If your measurements fall between sizes, then it is best to order one size up.

 

How to Measure Bust: Measure under arms around fullest part Waist: Measure around narrowest part of natural waistline Hips: Measure around fullest part of lower hip Inseam: Measure inside length of leg from crotch to floor

 

Once you have measured yourself, click on the item you wish to purchase. Compare your measurements to the sizing chart provided on the product page to determine the best size for you.
For more information about our policies or concerns about your personal information, please read our privacy policy.

< Return Policy >

We value our customers and their satisfaction. If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price of the item.
• Items must not be damaged or worn. (except for manufactured damages).
• Items must be returned within 30 days of purchase or order date. After 30 days, we can not offer a refund or exchange.
• Accessory, sunglasses, hats, cosmetics sales are FINAL.
• Worn or Washed merchandise is not exchangeable or returnable.
• Items must be accompanied with a copy of the order invoice.
• Shipping charges are non-refundable.

Q: How do I return my online purchases?
A: Online purchases can be mailed or shipped back to casual-plus.com.

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< To make returns to our online store >:

• Place the merchandise in its original condition, if applicable, with a copy of the invoice into the original package or a different package.
• Please mark on the invoice copy which items you are returning.
• Please mention on the invoice copy the reason for the returns. This will help us improve our services.
• In the case that the product is damaged before shipment or during shipment, please e-mail us ahead of time, so that we issue the refund based on manufacturer's defect.
• Mail/ship the return to:

Casual Plus
c/o Returns Dept
3115 Foothill Blvd Suite 291
La Crescenta, CA 91214

< To make exchanges to our online store >:

• Follow the instructions above. Then log on to www.casual-plus.com and place a new order for the desired item(s), and request USPS Priority Mail as the shipping method.
• In the Comment Section, please mention that:
o The order is for an exchange. When the return items are received,

the shipping charge will be refunded to you on the exchange order. (Expedited shipping cannot be refunded.)

the amounts for the original returned items will be refunded to you in the original payment amount.

Please note: We have a limited quantity and supply of items and a quick over turn of items. We try to keep our stock updated with the latest trends and fashions as they become available to us. Therefore, instead of holding on to the order and waiting for the exchange, we process and ship the exchange order out as soon as possible, so that the customer can enjoy the items faster. Due to our payment system, when an order is placed, the customer's credit card or paypal account is automatically charged. Once we receive the return items, we promptly issue a refund of the original purchased price of the items to the original payment method. Thank you for your understanding in this matter. If you have any questions, please do not hesitate to contact us.

• Exchange orders will be shipped via USPS Priority Mail with the exception of these cases:
o For customers who would like expedited shipping will be charged the rates applied for any order.

Q: How do I return/exchange items if I lost my invoice/packing slip?
A: Your order needs to be tracked by our customer service representative. Please contact us at info@casual-plus.com. Please provide your full name, phone number, e-mail address and billing address.

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< Shipping Policy >

Q: What are my shipping options?
A: Within the United States, we ship to any address with either UPS or USPS in the United States including Alaska and Hawaii at extra charge. We ship with either USPS Priority, USPS Express, UPS Ground, UPS 2nd Day, UPS 3 Day Select, UPS Next Day Air, UPS Next Day Air Saver. For any questions about our shipping policy then please contact us at or call at 818-330-9922.

Q: How much will you charge for shipping?
A: We charge $7.99 flat rate for regular shipping by UPS Ground or USPS Priority. For other shipping methods including Expedited Services, Shipping to Canada, International Shipping, please see our rates in the chart below.

Q: Do you ship products outside the United States?
A: Yes, We offer shipping outside the United States. We use the United States Postal Service for all International Mailings.

Please note, all orders will be processed and shipped out the NEXT BUSINESS DAY.

For all UPS Ground and Priority Mail shipping, we will contact you via e-mail first in the case that not all items are available in your order. All Expedited Shipping orders, including Express Mail or 2nd Day, 3 Day, we will contact you via e-mail but will not hold the order. We will ship available items promptly. You will not be charged extra if there will be a separate shipment.

Please be advised, UPS will not deliver to P.O. Box Addresses. Business days exclude weekends and holidays.

All days are calculated in 'business days'. Business days do not include weekends or holidays. Please take that into consideration when choosing your shipping options.

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**Due to the change in USPS Postal Rate and Services, we have changed our Shipping Rates.**

< Shipping Rates >

All amounts are calculated in US $ dollars

US Domestic Shipping

Method	Rate	Time (business days)
UPS Ground	$7.99 Flat Rate ( per Order, not by item )	3-6 days
UPS 3 Day Select	UPS calculated rate	3 days from ship date
UPS 2nd Day Air	UPS calculated rate	2 days from ship date
UPS Next Day Air	UPS calculated rate	1 day from ship date
USPS Priority Mail	$7.99 Flat Rate ( per Order, not by item )	3-6 days
USPS Express Mail	$23.99 + $2.85 per pound	2-3 days

Please note, all orders will be processed and shipped out the NEXT BUSINESS DAY.

Alaska, Hawaii, American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico, Virgin Islands

Method	Rate	Time (business days once we ship)
USPS Priority Mail to AK, HI	$7.99 Flat Rate ( per Order, not by item )	3-6 days
UPS Ground to AK, HI	Not Available

Please note, all orders will be processed and shipped out the NEXT BUSINESS DAY.

Canada

Please note that there may be custom fees or brokerage fees that may be applied to the package upon entering the country. These fees are not calculated into the shipping cost.

Method	Rate	Time (business days once we ship)
non-US Priority Mail	$19.99 + $1.85 per pound	6-10 days
non-US Express Mail	$25.50 + $2.85 per pound	4-6 days

Please note, all orders will be processed and shipped out the NEXT BUSINESS DAY.

Australia

Please note that there may be custom fees or brokerage fees that may be applied to the package upon entering the country. These fees are not calculated into the shipping cost.

Method	Rate	Time (business days once we ship)
non-US Priority Mail	$24.99 + $2.95 per pound	8-12 days
non-US Express Mail	$29.99 + $3.95 per pound	5-8 days

Please note, all orders will be processed and shipped out the NEXT BUSINESS DAY.

International - Worldwide - Global Rates
For shipping outside the US

Please note that there may be custom fees or brokerage fees that may be applied to the package upon entering the country. These fees are not calculated into the shipping cost.

Method	Rate	Time (business days once we ship)
non-US Priority Mail	$27.99 + $2.95 per pound	8-14 days
non-US Express Mail	$33.99 + $3.95 per pound	6-8 days

Please note, all orders will be processed and shipped out the NEXT BUSINESS DAY.

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